Upskill in auditing in pharma, medical device or biotech.

Even if you've never done it before!

Learn the following:


  • Types of audits

  • The 7 Principles of Auditing

  • Different regulatory guidance that applies to audits

  • Applying ISO 19011 to auditing systems

  • Applying the Plan Do Check Act (PDCA) cycle to the auditing process


  • Audit schedules and planning

  • Who should be an auditor?

  • Using checklists, forms and templates to make it easy

  • Running the audit

  • Asking good questions

  • What information to record

  • Tips and tricks


  • Good communication throughout the audit process

  • Ranking audit findings according to risk

  • Risk criteria to apply

  • Writing the report

  • Leveraging previous effort

  • And lots more!!


  • Self-directed training videos and written instructions

  • Downloadable, industry best-practice templates that are easy to use and give you a head start

  • The option for flexible, face-to-face premium training time with Kathy, in addition to the online self-directed course. Or just the online training for small and large teams - schedule a call!



  • Never been an auditor or been trained to audit systems and processes

  • Not sure if your company audit process is up to scratch

  • Not familiar with auditing guidance or what the regulations require

  • Have an inexperienced team or company when it comes to completing internal audits, external or third party audits

  • Want to improve your team's skillset to be better auditors

  • Want a list of things to check before running an audit

  • Want all the tips and tricks on developing your auditing style, asking good auditing questions and inspecting documents and systems

If you answered yes to any of these, then this course is definitely for you and your team!



Principal Consultant & QSN Director

Kathy has over 24 years’ experience working in the pharmaceutical, medical device, and biotech industries, and many of their supporting areas such as distribution & wholesaling, secondary packaging, compounding, laboratory testing, R&D and clinical trials. She specialises in helping clients achieve their compliance and/or accreditation to regulatory requirements, particularly for:

  • Pharmaceuticals – Good Manufacturing Practices (GMPs) with various regulators

  • Medical devices – ISO13485 and ISO14971

  • Calibration and testing laboratories – ISO17025

  • Quality Management Systems (general) – ISO9001.

In addition to her scientific qualifications (PhD), Kathy is a qualified project manager, trainer, technical writer and Director of QSN.


See our reviews for training and consulting.

"Having worked with Kathy for many years, I can speak from first-hand experience of the exceptional quality of her work. Her honest, practical approach, and collaborative way of working is what makes her stand out from the rest. The improvements she identified and helped implement to the company's internal audit program resulted in an ISO13485 TGA A1 audit rating. Kathy's valuable service, knowledge and expertise is second to none. I highly recommend her and the QSN team to any company who wants a positive audit outcome."

Senior Quality & Regulatory Manager - GMP/Medical Devices

"Kathy did an extraordinary job leading our ISO17025 accreditation of our company in record time. Since the first day Kathy became an extension of our team and trained the staff not only to set up the quality systems but also so make sure they would own the systems that we were implementing. Kathy led the audit when the assessors were on site and coordinated responses post-audit, with very positive auditor feedback... I highly recommend Kathy to any company interested in the accreditation process, she will maximize the chances of success"



The QSN team helped our company implement a QMS from scratch, and guided our team through accreditation in record time. Our business has been able to grow and access more clinical studies because of QSN’s expertise and Quality guidance.



"Our company relied heavily on Kathy and her team at QSN to build a GxP QMS from scratch, including supporting eQMS configuration, validation, SOP detail and process development, and supported our TGA audit... I would highly recommend Kathy and her team at QSN to any pharma start-up or company."

Quality Manager

GMP Pharma

"I personally wanted to say thanks to you and the rest of the QSN team for all the QA and QMS support as we have now received notification that we have passed our ISO 13485 Stage 2 Audit."

QA Manager

Medical Devices

"The masterclass... Documentation Transformation Pathway – Every Industry, Every Business!... was absolutely brilliant, useful, insightful and reminding basic principles in making simpler, easy to understand documents in almost all functions and areas.

QA Manager

GMP Pharma

"QSN helped with our audit readiness - their willingness to provide support and share their knowledge and experience with the team was the best thing about their service."

QA Manager

GMP Pharma

"The best thing about QSN is their knowledge, experience and they're just a great lot of people to work with. They know what they're doing yet they can be humble and always professional on their approach on things!

Project Manager


"QSN have a can-do attitude with positive mindset and proactive approach to problem solving. This was a great asset in helping us to focus on solutions and accomplish the tasks at hand."

Operations Manager


Excellent videos, clear, concise and very informative. Kathy is a great source of knowledge and her help and advice is always invaluable for us.

Quality Systems Manager


Clear structure, right level of details, up to date information, useful for any medicine manufacturers/sponsors. Catering for all customer needs with the text and video.

Quality Manager


The course is providing a very clear and sequential training deck which would aid in learning for new trainees and trainees who are refreshing their knowledge.

Quality Manager

GMP Pharma

Very well structured and presented nicely (as expected from a professional writer)

Scilife Training Attendee

Kathy is a very pleasant and good communicator with efficient style!

Scilife Training Attendee

This was a very clear and informative, to the point, webinar.

Scilife Training Attendee


Ready to explore QSN Academy? Start by checking out our FAQs!

Why aren't prices displayed for our courses?

Our courses are not cookie cutter products. They are intended to be flexible to meet our client’s needs for training or upskilling personnel. Courses can be delivered in a variety of ways and with the option for add-on premium face to face training. Our courses are primarily aimed at B2B teams and companies, but can also be purchased by individuals. And we can also offer combinations of courses for specific client needs. All of these moving parts are assessed on a case-by-case basis for each client during the scheduled call. Consequently, prices may vary depending on client needs.

Are you committing to buying the course if you schedule a call?

No. The scheduled call is only to establish your specific training needs and what would work best for your circumstances. As part of the discussion on the call, you may choose to proceed with requesting an invoice for the recommended training solution, or not. You may also choose to not proceed with buying the training solution once an invoice is sent to you. Please just let us know that you no longer wish to proceed with the purchase.

What payment methods are used?

We will send B2B clients an invoice for payment of the training solution agreed in the scheduled call. Individuals wanting to buy an online course for their own use will be sent a link where they can pay using a credit card.

When do you get access to the course?

Online access to courses is available once payment is made.

How long do you get access to online courses?

Access to online courses is for 12 months.

What materials/software do you need?

We recommend using the Google Chrome browser for accessing online content.

Can you share your login details?

No, you must not share login details with someone else. QSN reserves all rights to our content.

Can you access the course on mobile devices or tablets?

Yes. Log in to the training platform using the registration link sent to you using Google Chrome on your phone or tablet.

When do you complete premium face-to-face training sessions?

We will organize a mutually agreed date with you for delivering premium training sessions once payment is made.

Can you use training materials to train others?

Yes. Downloadable files attached to online courses or used during premium face-to-face sessions may be used by you for in-house/internal training or developing your own training materials as part of your QMS. Video content must not be downloaded or copied. Courses, training materials and files must not be shared with others outside of your company. QSN reserves all rights to our content.

Is there a certificate of completion?

Yes. You will receive an email when you successfully complete the online course assessment. That email will contain a link to download your certificate of completion. If you do not receive an email, please check your junk folder or reach out to

Is there any instructor support or course support available?

Yes. Some online courses are activated to allow you to post questions to the instructor from online lessons. You may also email us at

Can I get a refund if I’m not satisfied with the course?

Online courses are non-refundable if you or your team have been given access to a course. Face to face premium training costs may be refunded within 10 days of purchase. However, any customizations to premium training content requested by you will not be refunded.

Can I access the course materials after completing the course?

Yes. You will have continued access to the course materials for 12 months even after completing the course.


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