Learn to do the following through this course:


  • Understand the process you are writing about.

  • Learn how to create a process map.

  • Understand why it's important to know where the decision points are in the process.

  • Learn ways to use the process map in writing your procedure.


  • Learn how to structure your document into sections.

  • Learn how to use the templates QSN use with clients.

  • Understand information types and apply easy writing rules and styles.


  • Master how to organise information in a way easily digestible by readers.

  • Learn the right way to use tables, bullets, and graphics in your document.

  • Learn about active language and avoiding passive language.

  • Understand how much information is too much for the user.

  • And LOTS more!


  • Self-directed training videos and written instructions

  • Downloadable, industry best-practice templates in MS Word that are easy to use and make your documents immediately look professional

  • Downloadable worksheets for each training module to help you take action and practice using your own documents

  • A ticket to the next scheduled QMS challenge

  • For teams, a flexible face-to-face premium time with Kathy


  • You don't know where to start in creating or revamping your company procedures

  • You've never been trained how to write a procedure

  • You struggle with, or even dread, writing as part of your job

  • You've never been shown how to organize information with the end-user in mind

  • You typically just brain dump information into a document without a plan or structure to follow

  • Your documents are long-winded, full of long paragraph text and passive sentences that nobody wants to read

If you answered yes to most, if not all, this course is definitely for you!



Principal Consultant & QSN Director

Kathy has over 20 years’ experience working in the pharmaceutical, medical device, distribution & wholesaling, secondary packaging, compounding, biotech, and laboratory, R&D and clinical industries. She specialises in helping clients achieve their compliance and/or accreditation to regulatory requirements, particularly:

  • Pharmaceuticals – Good Manufacturing Practices (GMPs) with various regulators

  • Medical devices – ISO13485 and ISO14971

  • Calibration and testing laboratories – ISO 17025

  • Medical laboratories – ISO 15189

  • Cosmetics – ISO 22716

  • Quality Management Headline Systems (general) – ISO9001.

In addition to her scientific qualifications (PhD), Kathy is a qualified project manager, trainer, technical writer and Director of QSN.


See reviews from previous Masterclasses.

"Having worked with Kathy for many years, I can speak from first-hand experience of the exceptional quality of her work. Her honest, practical approach, and collaborative way of working is what makes her stand out from the rest. The improvements she identified and helped implement to the company's internal audit program resulted in an ISO13485 TGA A1 audit rating. Kathy's valuable service, knowledge and expertise is second to none. I highly recommend her and the QSN team to any company who wants a positive audit outcome."

Senior Quality & Regulatory Manager - GMP/Medical Devices

"Kathy did an extraordinary job leading our ISO17025 accreditation of our company in record time. Since the first day Kathy became an extension of our team and trained the staff not only to set up the quality systems but also so make sure they would own the systems that we were implementing. Kathy led the audit when the assessors were on site and coordinated responses post-audit, with very positive auditor feedback... I highly recommend Kathy to any company interested in the accreditation process, she will maximize the chances of success"



The QSN team helped our company implement a QMS from scratch, and guided our team through accreditation in record time. Our business has been able to grow and access more clinical studies because of QSN’s expertise and Quality guidance.



"Our company relied heavily on Kathy and her team at QSN to build a GxP QMS from scratch, including supporting eQMS configuration, validation, SOP detail and process development, and supported our TGA audit... I would highly recommend Kathy and her team at QSN to any pharma start-up or company."

Quality Manager

GMP Pharma

"I personally wanted to say thanks to you and the rest of the QSN team for all the QA and QMS support as we have now received notification that we have passed our ISO 13485 Stage 2 Audit."

QA Manager

Medical Devices

"The masterclass... Documentation Transformation Pathway – Every Industry, Every Business!... was absolutely brilliant, useful, insightful and reminding basic principles in making simpler, easy to understand documents in almost all functions and areas.

QA Manager

GMP Pharma

"QSN helped with our audit readiness - their willingness to provide support and share their knowledge and experience with the team was the best thing about their service."

QA Manager

GMP Pharma

"The best thing about QSN is their knowledge, experience and they're just a great lot of people to work with. They know what they're doing yet they can be humble and always professional on their approach on things!"

Project Manager


"QSN have a can-do attitude with positive mindset and proactive approach to problem solving. This was a great asset in helping us to focus on solutions and accomplish the tasks at hand."

Operations Manager


Excellent videos, clear, concise and very informative. Kathy is a great source of knowledge and her help and advice is always invaluable for us.

Quality Systems Manager


Clear structure, right level of details, up to date information, useful for any medicine manufacturers/sponsors. Catering for all customer needs with the text and video.

Quality Manager


The course is providing a very clear and sequential training deck which would aid in learning for new trainees and trainees who are refreshing their knowledge.

Quality Manager

GMP Pharma

Very well structured and presented nicely (as expected from a professional writer)

Scilife Training Attendee

Kathy is a very pleasant and good communicator with efficient style!

Scilife Training Attendee

This was a very clear and informative, to the point, webinar.

Scilife Training Attendee


Ready to explore QSN Academy? Start by checking out our FAQs!

Why aren't prices displayed for our courses?

Our courses are not cookie cutter products. They are intended to be flexible to meet our client’s needs for training or upskilling personnel. Courses can be delivered in a variety of ways and with the option for add-on premium face to face training. Our courses are primarily aimed at B2B teams and companies, but can also be purchased by individuals. And we can also offer combinations of courses for specific client needs. All of these moving parts are assessed on a case-by-case basis for each client during the scheduled call. Consequently, prices may vary depending on client needs.

Are you committing to buying the course if you schedule a call?

No. The scheduled call is only to establish your specific training needs and what would work best for your circumstances. As part of the discussion on the call, you may choose to proceed with requesting an invoice for the recommended training solution, or not. You may also choose to not proceed with buying the training solution once an invoice is sent to you. Please just let us know that you no longer wish to proceed with the purchase.

What payment methods are used?

We will send B2B clients an invoice for payment of the training solution agreed in the scheduled call. Individuals wanting to buy an online course for their own use will be sent a link where they can pay using a credit card.

When do you get access to the course?

Online access to courses is available once payment is made.

How long do you get access to online courses?

Access to online courses is for 12 months.

What materials/software do you need?

We recommend using the Google Chrome browser for accessing online content.

Can you share your login details?

No, you must not share login details with someone else. QSN reserves all rights to our content.

Can you access the course on mobile devices or tablets?

Yes. Log in to the training platform using the registration link sent to you using Google Chrome on your phone or tablet.

When do you complete premium face-to-face training sessions?

We will organize a mutually agreed date with you for delivering premium training sessions once payment is made.

Can you use training materials to train others?

Yes. Downloadable files attached to online courses or used during premium face-to-face sessions may be used by you for in-house/internal training or developing your own training materials as part of your QMS. Video content must not be downloaded or copied. Courses, training materials and files must not be shared with others outside of your company. QSN reserves all rights to our content.

Is there a certificate of completion?

Yes. You will receive an email when you successfully complete the online course assessment. That email will contain a link to download your certificate of completion. If you do not receive an email, please check your junk folder or reach out to support@qualitysystemsnow.com.au.

Is there any instructor support or course support available?

Yes. Some online courses are activated to allow you to post questions to the instructor from online lessons. You may also email us at support@qualitysystemsnow.com.au.

Can I get a refund if I’m not satisfied with the course?

Online courses are non-refundable if you or your team have been given access to a course. Face to face premium training costs may be refunded within 10 days of purchase. However, any customizations to premium training content requested by you will not be refunded.

Can I access the course materials after completing the course?

Yes. You will have continued access to the course materials for 12 months even after completing the course.


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